Refund policy

Refund & Return Policy (USA)

At Alexandra Ngo Boutique, we take pride in offering high-quality bras and lingerie designed for everyday style and functionality. Your satisfaction is important to us. If you are not completely happy with your purchase, we provide a simple and transparent return process.

1. Return Window

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

2. Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • Item must be unused and unworn
  • Returned in original packaging
  • All tags, accessories, and inserts must be included
  • Proof of purchase or order confirmation is required

Items returned without meeting these conditions may not be approved.

3. Return Shipping Costs

We are committed to maintaining clear and transparent return policies for our customers.

Defective, Damaged, or Incorrect Items: If your item arrives damaged or defective, please use the prepaid return label included in the package to return the item to us.

Customer Remorse (Change of Mind): If you wish to return an item due to a change of mind, ordering the wrong size or color, or personal preference, you are responsible for arranging the return label and covering all return shipping costs. Shipping fees are non-refundable.

4. Restocking Fees

We value our customers. Alexandra Ngo Boutique does NOT charge any restocking fee.

Restocking Fee: $0

5. How to Start a Return

Follow these simple steps:

Step 1 — Contact Us:
Email us at support@alexandrangoboutique.shop with your Order Number, Reason for return, and Photos (required for damaged items).

Step 2 — Receive Instructions:
Our support team will review your request and respond with in 24 hours with return instructions.

Step 3 — Ship the Item:
Pack the item securely in its original packaging and send it to our return address:

616 S 6th St
Philadelphia, PA 19147
United States

6. Refunds

Once your return is received and inspected:

  • You will be notified of approval status.
  • Approved refunds for Cash on Delivery (COD) orders will be issued through bank transfer, store credit, or another mutually agreed refund method.

Refund Processing Time:
Approved refunds are typically processed within 7 business days after the returned item has been received and inspected.

7. Exchanges

The fastest way to receive a different item is:

  • Return the original item.
  • Place a new order once the return is approved.

8. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Final sale items (if marked at purchase)

Customer Responsibility

To ensure a smooth return process, customers are responsible for:

  • Returning the item with in the 30-day return period
  • Ensuring the product is unused, unworn, and in original packaging
  • Including all tags, accessories, and proof of purchase
  • Paying the return shipping cost if the return is due to change of mind or ordering the wrong product
  • Returns that do not meet these responsibilities may not be approved.

Need Help?

If you have any questions or need assistance with your return, please contact us:
support@alexandrangoboutique.shop

9. Payment Policy

At Alexandra Ngo Boutique, we currently offer Cash on Delivery (COD) as our primary payment method for customers within the United States.

How COD Works:

  • Place your order through our website.
  • Your order will be processed and shipped to your delivery address.
  • Payment is collected when your order is delivered.

Important Notes:

  • Please ensure that the recipient is available to receive the package and make the payment at the time of delivery.
  • Orders may be subject to verification before shipment.
  • We do not charge any additional fees for Cash on Delivery.

If you have any questions regarding payments, please contact us at: support@alexandrangoboutique.shop

STORE INFORMATION

Business Name: Alexandra Ngo Boutique

Business Type: Online Retail Store (Women's Fashion & Accessories)

Business Days: Monday to Friday

Support Hours: 9:00 AM – 5:00 PM (ET)

Chat Support: Available 24/7

Customer Support Phone: +1 (215) 421-4050

Customer Support Email: support@alexandrangoboutique.shop

Business Address:
616 S 6th St
Philadelphia, PA 19147
United States

Response Time:
We aim to respond to all customer inquiries within 24 hours on business days.

Shipping Locations:
We currently ship throughout the United States and selected international destinations.