Privacy policy

Last Updated: May 02, 2026

Welcome to Alexandra Ngo Boutique. We are committed to maintaining the trust and confidence of our visitors to our web store. In this Privacy Policy, we’ve provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.

By visiting and using https://www.alexandrangoboutique.shop, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect When you visit the Site, we collect specific information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We collect Device Information using technologies such as cookies, log files, web beacons, tags, and pixels.
  • Order Information: When you place an order or attempt to place an order through the Site, we collect certain information from you, including your name, shipping address, email address, phone number, and order details. This information is used solely to process, fulfill, and deliver your order, as well as provide customer support when needed.

2. How We Use Your Personal Information We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing and fulfilling your orders, arranging shipping, and providing order confirmations). Additionally, we use this Order Information to:

  • Communicate with you regarding your order or customer service inquiries;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).

3. Data Security & SSL Encryption Your security is our top priority. Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

  • All personal information submitted through our website is protected using SSL (Secure Socket Layer) encryption and industry-standard security measures. We take reasonable precautions to protect your information from unauthorized access, disclosure, alteration, or misuse.

4. Sharing Your Personal Information We share your Personal Information with reliable third parties to help us use your Personal Information, as described above.

  • We use Shopify to power our online store. You can learn more about how Shopify handles your personal information here: https://www.shopify.com/legal/privacy.
  • We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

5. Do Not Track Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

6. Data Retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Your Rights (GDPR & CCPA) If you are a resident of the European Economic Area (EEA) or California (USA), you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

8. Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

STORE INFORMATION

Business Name: Alexandra Ngo Boutique

Business Type: Online Retail Store (Women's Fashion & Accessories)

Business Days: Monday to Friday

Support Hours: 9:00 AM – 5:00 PM (ET)

Chat Support: Available 24/7

Customer Support Phone: +1 (215) 421-4050

Customer Support Email: support@alexandrangoboutique.shop

Business Address:
616 S 6th St
Philadelphia, PA 19147
United States

Response Time:
We aim to respond to all customer inquiries within 24 hours on business days.

Shipping Locations:
We currently ship throughout the United States and selected international destinations.