Frequently Asked Questions (FAQ)

Welcome to the Alexandra Ngo Boutique Frequently Asked Questions (FAQ) page. We are committed to providing a smooth and reliable shopping experience for our customers across the United States.

If you have additional questions, please contact our support team anytime.

1. How long does shipping take?

Our delivery process is quick and simple:

• Order Processing: 1–2 business days
• Shipping Time: 4–6 business days
• Estimated Delivery: 5–8 business days

Once your order has shipped, you will receive a tracking number by email.

2. Does Alexandra Ngo Boutique offer free shipping?

Yes. We provide free standard shipping on all orders within the United States.

3. What payment methods do you accept?

We currently accept:

• Cash on Delivery (COD)

Customers can pay in cash when their order is delivered.

4. What should I do if my bag arrives damaged?

If your item arrives damaged or defective, please contact our support team within 30 days of delivery.

We will arrange a replacement or refund as quickly as possible.

5. Can I cancel or change my order?

Yes. Orders may be cancelled or modified within 24 hours of placing the order.

Please contact our support team immediately for assistance.

6. What is Alexandra Ngo Boutique’s return policy?

We offer a 30-day return policy.

Customers may request a return within 30 days of receiving their item, provided the product is unused and in its original packaging.

7. When will I receive my refund?

After the returned item is received and inspected, approved refunds are processed within 7 business days.

For Cash on Delivery (COD) orders, refunds may be issued through bank transfer, store credit, or another agreed method.

8: How can I contact Alexandra Ngo Boutique customer support?

You can contact our support team through the Contact Us page on our website or by emailing us at support@alexandrangoboutique.shop We’re always happy to assist you.

9. Do you ship internationally?

Yes. Alexandra Ngo Boutique ships throughout the United States and selected international destinations. Shipping availability may vary depending on the destination country.

10. Can I exchange my Dress?

Yes. Exchanges are accepted within 30 days of delivery if the item is unused and returned in its original condition and packaging.

11. Do I need an account to place an order?

No. Customers can place orders as guests without creating an account.

12: Can I track my order?

Yes! Once your order ships, you can track it using our Track Your Order page for real-time updates.

STORE INFORMATION

Business Name: Alexandra Ngo Boutique

Business Type: Online Retail Store (Women's Fashion & Accessories)

Business Days: Monday to Friday

Support Hours: 9:00 AM – 5:00 PM (ET)

Chat Support: Available 24/7

Customer Support Phone: +1 (215) 421-4050

Customer Support Email: support@alexandrangoboutique.shop

Business Address:
616 S 6th St
Philadelphia, PA 19147
United States

Response Time:
We aim to respond to all customer inquiries within 24 hours on business days.

Shipping Locations:
We currently ship throughout the United States and selected international destinations.